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You will need to download and install 2 pieces for Zotero to work correctly:
-Zotero Standalone software application
-Zotero connector for your browser (Firefox, Chrome, Safari, or Opera)
There is also a Microsoft Word plugin, which should be downloaded and installed automatically, but you can install it manually if necessary.
Create an Account (optional)
Allows you to sync your library between multiple computers
Zotero Plugin for Word on Mac
If you are using Zotero on a Mac, the "Insert Citation" feature for Microsoft Word is available in the script menu: